Support

Direct guidance for OSINOVA products.

Contact OSINOVA Dental from 9:00 AM – 5:00 PM for product selection, documentation and support guidance, or reach the OS Medical Equip Care service contact at 63809 81338.

SUPPORT ACCESS / 01

Start with the model and the information you have.

A clear enquiry helps the team distinguish product selection, installation planning, maintenance, troubleshooting and parts requirements. Include the official model, installation location, issue or question, and photographs or video where useful.

For an installed unit, include the serial number and purchase information if available. Service contact: OS Medical Equip Care, 7th Sivarammu Street, Puliyangudi, Tamil Nadu 627855. Exact coverage, maintenance intervals and response times are not published until confirmed.

Support areas

Choose the right enquiry path.

Practical information for prospective customers, partners and product owners.

01

Product selection

Discuss chair architecture, controls, delivery, lighting and the treatment environment before shortlisting a model.

  • Practice context
  • Configuration comparison
  • Current product information
02

Specifications & quotation

Request the current model information and commercial response applicable to the intended configuration.

  • Selected product
  • Required equipment
  • Delivery location
03

Installation assistance

Ask for applicable site and utility information before room work or installation planning begins.

  • Room layout
  • Utility requirements
  • Installation coordination
04

Maintenance & troubleshooting

Describe the installed unit and observed issue clearly so the appropriate next step can be assessed.

  • Model and serial number
  • Issue description
  • Photographs or video
05

Spare parts

Share the exact unit identity and required component rather than relying only on a visual description.

  • Model identification
  • Part context
  • Purchase information if available
06

Warranty guidance

Warranty applicability must be checked against the product's supplied documentation and purchase information.

  • Product documentation
  • Purchase record
  • Applicable terms

Service enquiry

Prepare a useful support request.

01

Identify

Provide the official product name, serial number if applicable, installation location and any purchase information available.

02

Describe

Explain the question, symptom, operating context or service requirement, including when it occurs.

03

Document

Attach clear photographs or a short video through email or WhatsApp when those materials can help explain the request.

04

Contact

Use the website enquiry, phone OSINOVA at 9487930918, email osinovadent@gmail.com, or call the listed service contact at 63809 81338. EquipSOS users can also open the role-specific portal.

Product support

Contact the right team.

Product enquiries: 9487930918. Service contact: 63809 81338. Email: osinovadent@gmail.com. Existing portal users can continue through EquipSOS.

Start a support enquiry Open EquipSOS